Diagnostic Thinking
In this HBR video, Harvard Business School Professor, Ranjay Gulati, uses a personal story to illustrate the importance of understanding the underlying factors that may be causing a problem before moving to action. While this may seem simplistic, his story demonstrates just how quickly and easily this diagnostic step is missed, even by the most seasoned professionals.
Where might you be jumping to conclusions? Is there room to better understand what is underneath the problem at hand?
Click here for Ranjay Gulati’s HBR talk
